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Serial Entrepreneur and Go BIG
Founder Wil Schroter's Blog!
Recent Articles
Author: Wil Schroter
Wednesday, October 29, 2008
About once a month I get a Google alert notifying me that someone is looking for a Web developer who can copy the functionality of my Web site.

The thinking goes that if they simply copy the Web site verbatim, they’ll essentially enjoy the same success. This sounds good in theory except for one truth - in five years across three different companies (Swapalease.com, Go BIG Network, and GotCast.com) no one has ever done it successfully.

That doesn’t mean people haven’t tried. Heck, people have gone as far as to literally copy our Web sites and just change a few of the colors and buttons. Yet time and time again, they fail.

The reason these companies fail isn’t because they didn’t make a good enough copy. It’s because they mistook copying the product for copying the business. As a business owner it’s important to understand the difference between what your competition can replicate and what they cannot.

You Can’t Copy Execution

Making a clone of a product is the easy part. The hard part is executing properly on a business in order for it to grow. In the case of our duplicate competitors, they usually die on the vine in a matter of months. They don’t seem to realize that even if you were to copy our product verbatim, using an identical logo and domain name, that the actual daily management and execution is what separates one company from another.

What we do day in and day out – marketing, branding, product development and customer service – is what drives the company toward success.

If your plan is to copy someone’s formula and use it for yourself, you had better have a much better plan for execution than they do. When Overture (now a part of Yahoo!) invented the model of putting paid text ads next to the results in your Web searches, Google flat-out stole the concept.

In Google’s case, however, they executed far better than Overture did on the very concept they stole. In this case, they were able to win not because they stole the concept, but because they executed on the concept better than Overture.

People Buy more than just Products

You’ll often find that copying the product alone, even if it’s an identical twin, isn’t enough. When people buy a product they are not just buying the item itself. They are buying the entire package it comes with.

In the case of a product like a Nike sneaker, they are buying the brand of Nike, not just the sneaker. You can build an identical pair of sneakers, charge half the price for them, and Nike will still outsell you. The product is only a fraction of the purchase. People are also buying the authenticity of the brand that they feel strongly about.

In other cases people are paying for efficacy. You may be able to copy the barebones format of the craigslist.org Web site, but you don’t have the traffic or the efficacy that craigslist does. You also don’t have millions of users who have successfully posted ads on craigslist and gotten what they wanted. That kind of activity requires an incredible amount of time and success to replicate, which copying a product verbatim doesn’t allow for.

Good Ideas will always be Copied

On the flip side, if you have a good idea you can pretty much guarantee someone will copy it. But your concern shouldn’t be whether or not you will be copied, it should be whether or not the person copying you is better at delivering your product than you are.

You can try to protect your idea with all of the patents, trademarks and copyrights you want, but at the end of the day if you’re not out-executing your competition, you’re going to get beat. Even patents will eventually expire!

Bad Competition is a Favor

To some degree you can think of bad competition as a favor. The more poor attempts your competitors make at copying your product, the better your original product looks by comparison.

Additionally, lots of bad competition makes the marketplace look artificially saturated to other would-be competitors. If someone performs a search for your product and sees ten other companies are offering the same thing, they may think twice about becoming the 11th. Little do they know that most of those companies are just cannon fodder in the war for customers!

What really matters is the competitor that enters the space fully loaded with the right management and experience to take you on. While having a good, original product is a great first step, it really is the people behind the product that make all the difference.





Author: Wil Schroter
Monday, October 13, 2008
Anyone who’s survived the last down market knows that there are diamonds in the rubble of a broken economy.  While everyone else is fleeing for the hills, a smart, lean startup company can find its greatest fortune.

In order to understand why a down market creates so many opportunities for a startup company, you first need to understand why a bull market makes it so difficult to succeed.

In a bull market the cost of everything skyrockets.  As more capital becomes available, so does more competition.  New startups spring up everywhere, competing for talent, marketing opportunities and of course, customers.   At one time you were the only game in town – now you’ve got three guys pretending to do exactly what you do – all the while increasing the cost of running your business.

Conversely a bear market drives the cost of everything instantly downward.  Companies go into a panic, losing sight of their growth goals and in some cases falling into bankruptcy altogether.  The sudden drop in demand forces the prices of everything sharply downward, creating a perfect storm for a well-prepared company to create unprecedented gains.

Get Lean Early

Before you get your offense together, you need to get your defense lined up, which means getting very lean very quickly. 

The problem with coming off of a bull market is that we’re not used to pulling back.  We’re used to knowing that the next year will be even bigger than the last, so we plan and spend accordingly.  This time around we’ve got to create a very different plan. 

This plan is about reducing staff, reducing marketing, and reducing every possible operating cost you have, before you have to.  Make no mistake, this is going to suck.  No one is ever excited about downshifting, especially after a good run, but it’s better than sending the entire company home because you weren’t ready to make changes.

A healthy approach is to plan for a very long winter.  Assume you’ll lose more sales than you can possibly forecast.  Think of your business in terms of “what is the least we can operate on and still keep the lights on.”  You can always add more resources if you need them later but you won’t be able to make up for overshooting your income forecasts.

Attack the Competition

Kicking butt in a down market isn’t just about crawling up in a hole and waiting for Spring.  It’s about getting lean so you can get focused on hunting again.

Your competition may not react as quickly as you did, which is great news for you.  Chances are their lack of planning is putting the company in a tight spot.  Their senior management is more concerned about making payroll than making acquisitions.  Their foot soldiers are more worried about whether or not they are going to have jobs than whether or not their customers are as happy as they can be. 

And that’s where you swoop right in.

There is never a more cost effective time to attack the competition and take over their customers than in a down market.  The cost of advertising plummets as the competition pulls back.  The challenge of getting media attention dwindles as fewer companies are vying for attention.  And the cost of wooing customers drops as sales reps go into a defensive tailspin.

In some cases you may not even have to attack their customers.  As your competition pulls back or goes out of business altogether, you can let your customers come to you.  Try that in a bull market!

Pillage Cheap Resources

Think of the aftermath of a bear market to be like a “startup company liquidation sale” where everything is 90% off.  In some cases, I mean this quite literally.

Companies that fail to plan for a down market get hit so quickly that they are forced to sell off valuable assets at fire sale prices.  We’re not just talking about Aeron chairs here.  We’re talking about valuable intellectual property, customer contracts, and even talented employees. 

The value of an asset is virtually nothing to a bankrupt company and the deal of a century to a healthy one.  Just ask any surviving banking institution right now.

Take inventory of the assets your competition has and what you would be willing to do to acquire them.  Like a bargain shopper at a flea market, get aggressive and pillage any and all assets you can get your hands on at the right price.

Preparation and Patience

The key to kicking butt in a down market is being prepared and being patient. 

Being prepared means taking measures to get very lean long before anyone else realizes that a storm is coming.  Being patient means planning for a long, cold winter but knowing that when spring comes, you’ll be one of the few companies that made it through.

With the right planning, this bear market could be the greatest opportunity you’ve ever had. 




Author: Wil Schroter
Tuesday, September 30, 2008
Any Entrepreneur that’s ever tried to bring a new product to market has had to deal with one frustrating fact – no one knows what to charge for it! No matter how well you think you can predict the market or how much research you’ve done, until people start paying for your product you’re still just guessing.

Even then, when people are actually forking over their hard earned cash for your product, you still don’t know if you’ve optimized for the best possible price to generate the greatest number of sales.

Fortunately there are some simple strategies you can employ to quickly arrive at a happy medium and give yourself a little piece of mind.

The Binary Nature of Pricing

The first pass you’ll want to take at pricing is to eliminate all of the people that weren’t going to pay you to begin with.

What may shock you is that when it comes to a consumer’s perception of pricing, it’s not always the actual amount that scares people; it’s whether or not they have to pay at all. Pricing is more or less binary for consumers – they are either going to pay or they won’t – the actual price is incidental.

Having launched ten companies myself, all in different industries ranging from automotive to financial services to television casting, I’ve found that in each case you get a group of consumers that are willing to pay just about any reasonable price for the product, and a group of consumers that won’t ever pay a penny.

There’s something that goes off in a customer’s head when they have to pull out their wallet. Up until that point the value you were providing may have gone relatively un-noticed. But when the customer has to break out their credit card and start typing in those 16 magical numbers, they think twice about the value of your product.

Instead of developing your pricing to lure the group of people that just aren’t willing to pay for your product, focus on maximizing the yield of the customer who will pay for your product. It’s a lot easier to get someone to pay 10% more for your product than it is to reduce the price of your product and get more people to pay for it.

The “Freemium” Model

Next you’ll want to figure out how to separate the paying customers from the non-paying customers, without alienating either.

Leave it to the overzealous Internet nerds like me to invent a word like “Freemium” to explain a basic price gateway model. Freemium is a word used to describe giving a portion of your product away for free in order to attract interest, then charging the most passionate customers for premium benefits.

I’m not entirely sure, but I think this model was pioneered by Baskin Robbins every time they handed me a free sample of chocolate ice cream in order to convince me to buy an entire cone. These days the freemium model appears when I want to sample a song on iTunes but have to pay to download the whole song onto my iPod.

The beauty of the freemium model is that allows you to test two pricing strategies simultaneously. You get to see how many customers would be interested in your product for nothing at all to gauge the overall interest in your product. It then allows you to learn exactly what about your product people are most interested in paying money for.

Try every Possible Price

Once you’ve separated the paying customers from the non-paying customers, you still need to settle on the right price to charge them. There’s one simple answer here: try every possible price.

I’ll give you an example. At Swapalease.com, a site that allows people who want to get out of a car lease to connect with people who wanted to get into a car lease, we charged people to post their car leases on-line. The problem was, we didn’t know how much to charge them, so we tried every possible price.

Our early estimates figured we would probably get around $24.95 per posting on the site. We constantly tried new pricing strategies to figure out what would be the right price that consumers would accept.

Wouldn’t you know that after six months of testing we found out the number was over $100 per post!

The only thing that kept us from simply making four times as much per sale was our willingness to test the sensitivity of price. Had we gone with our gut instincts we would have vastly undervalued the product and left a whole lot of money on the table.

It Pays to Try Everything

The only thing you can rely on when picking the price of your product is having to change it – a lot.

If you can develop a system to test as many possible price points with as many consumers as possible, you can hopefully uncover that hidden gem that is your perfect price. Until then, keep trying something new. It’s the only surefire way to win.





Author: Wil Schroter
Wednesday, September 17, 2008
Recently I sat down with a financial manager who wanted to pitch me on using his firm to manage my finances. He gave me a laundry list of reasons why his firm should be the group that makes the key financial decisions for my money. I waited quietly for his pitch to finish so that I could ask the one question I’ve never gotten a good answer to.

I simply asked him “If you’re so smart with capital, why would you have time to manage mine?”

This wasn’t a caustic or sarcastic question. I wasn’t trying to give the guy a hard time. I honestly wanted to know why smart people who have the skills that can create wealth would use them for anyone but themselves.

This question isn’t unique to financial planners looking to pitch wealth management strategies. It’s salient to every would-be entrepreneur that at one point realizes they are actually losing money by working for someone else.

It’s the salesperson who realizes that they are responsible for more of the companies’ revenues than the CEO is. It’s the recruiter that does the math and realizes they are giving away 66% of their income because someone else is paying the phone bill. It’s the marketer that concludes that without their marketing acumen, their client’s product would have never sold a single unit.

Stop Selling the Map

At some point we all need to ask ourselves what’s keeping us from owning the pie instead of just taking a bite out of it. If our guidance among clients, colleagues and partners is so spot-on that we truly are incredibly valuable, then aren’t we doing ourselves a huge disservice by just giving that all away?

I asked myself the same question when I was running an interactive ad agency named “Blue Diesel”. For years I would run into client’s board rooms with big ideas for how to take advantage of the Web. We’d drag our clients kicking and screaming onto the Web, only to see them build incredible businesses on-line.

Yes, we got paid a fee along the way. But at some point I had to be honest with myself – if I knew so much about creating opportunities on the Web, why was I selling them to someone else for a fee? That’s like knowing where a huge pot of buried treasure is located and selling maps to other people to go find it.

Try before you Buy

Of course deciding to start your own business isn’t just a simple mathematical equation. There’s a great deal of risk involved with any new endeavor. But the true risk that entrepreneurs are most worried about are the risks associated with not trying their hand.

Fortunately there are ways to test your skills before you take the plunge.

One way to test the waters is to look for opportunities to swap your fee for a piece of the equity in the venture you’re working with. This is truly an at-risk proposition that provides some of the risk and reward of starting your own company without quitting your job to do it.

Another way is to launch a side project, assuming it doesn’t conflict with your current obligations. Many great startup companies have started as side projects that employees dabbled with until the side job became their main job.

However you test the waters, the goal is to truly test yourself. No matter what the outcome is, you actually win.

If the new venture takes off, then you’ve proven to yourself that you truly have what it takes to own your own destiny from top to bottom. If the new venture flops, you can feel confident that you are maximizing your value inside of your existing organization (although if you’re really meant to be an entrepreneur, you’ll just keep trying until one of those ventures succeeds!)

The Ultimate Test

This isn’t to say that running your own company is the only way to test your skills. Jack Welch ran GE as their CEO for 20 years and I’d say he was a pretty capable guy. There are lots of opportunities to prove your skills that don’t involve launching your own company.

Yet in many ways, betting your own fortune based on your own skill set is the ultimate capability test. A financial planner that can take a small pool of their own capital and turn it into a mountain of wealth has clearly proven not only their capabilities, but their belief in themselves.

Perhaps that’s the reason it’s so hard for me to hire professional services people. I’m always looking for the person who doesn’t need me as a client!




Author: Wil Schroter
Wednesday, September 3, 2008
Any entrepreneur or stockholder that’s had a chance to cash out their stock has had to ask themselves one question – is it enough? We wonder if we held out longer for a bigger offer whether that larger sum would make a much more significant impact on our lives.

The truth is, it’s not the multi millions that will change your life forever – it’s the first million (or less) than really makes the difference.

You see, most of our lives are spent trying to get ahead in this world financially. We all seem to make just a bit more than we spend, and we save those extra pennies to buy the things that we want. So in the event that we can get a big check in our hands that can finally get us ahead of the game, it’s a very big deal, even if it’s not a very big check.

It’s not about Retirement

Don’t think about cashing out in terms of having enough money to retire on. Heck, don’t even think about retirement. Retirement used to mean more when the average person had to toil in the fields or work in a mine shaft. These days the biggest physical hazard of your job is that you’ll get carpal tunnel syndrome.

Cashing out isn’t about never having to earn money ever again, it’s about earning enough money that you’re not worried about money ever again. There’s a very significant difference.

It’s nearly impossible to survive without some form of active income in your life, so it’s safe to assume that no matter how much money you save, you’ll always have to deal with earning more money to stay afloat. Cashing out rarely fixes that problem eternally.

Not worrying about money simply means that you have enough in reserves to address a financial crisis should it arrive. Knowing that you can survive a downturn is really what financial security is all about.

A Million buys most of your stuff

Think about what a million dollars buys you in this country - it’s quite a bit. We spend the first couple of decades of our working life struggling to pay for the basics – a house, a car, our education, and some furniture. At some point in our lives, usually when we’re closer to retirement, we get ahead of the curve and pay for all that stuff. Only then can we start saving some serious money or giving it away.

Yet if you could be so fortunate as to be able to pay for all of that stuff all at once, without having to spend the next 20 years saving for it, you’d be way ahead of the game. You could spend your discretionary income on things like taking long vacations and giving to charity – a luxury most young people never truly enjoy.

Reducing Debt is all that Matters

If a lump sum of cash can do one thing that will truly change your life, it’s reducing your debt. The average American lives in a constant cycle of earning their way through each month to pay off their bills. The most responsible of us may even save enough money to get pay down some of their debt. The rest of us will be servicing mortgages and car payments for a really long time.

Changing this equation – paying off all of your debt – changes your life considerably. When you’re not struggling to service debt, your options change.

Would you really be doing this job if you didn’t have certain bills to pay? What would you do if your expenses were next to nothing? What chances could you afford to take?

Reducing your debt gives you an amazing amount of leverage in your life. For the first time you can actually afford to say “no” to the things you don’t want to do. Very few people ever have that luxury because in the end, we’ve all got bills to pay.

If the Money is on the Table, Take it!

Every person in a company struggles with the “right amount” to cash out with. The founders, the employee stock holders and certainly the investors. But thinking about the deal in terms of the maximum amount of cash you can pull out isn’t necessarily the best approach.

Instead, think about the deal in terms of whether or not it may go away. There is a long line of forgotten entrepreneurs who wish they would have taken the money – in any amount – when they had the chance. There’s a very short line of entrepreneurs who actually pulled the trigger, cashed out, and never thought about it again.

That’s because once you’ve cashed out, no matter how incredible the sum, you’ve created the opportunity to significantly improve your financial means in this life. If that opportunity comes your way, no matter what the price, take it.




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